Refund Policy

Our Refund Policy

At Timlaline, we aim to provide a fair and transparent refund process for all our guests.

Eligible Refunds

You are eligible for a full refund if:

• You cancel your booking at least 12 hours before the scheduled activity.
• Timlaline cancels the activity due to unsafe weather conditions or other unforeseen circumstances.

Non-Refundable Bookings

Refunds are not available if:

• You cancel your booking less than 12 hours before the scheduled activity.
• You leave the activity after it has started.

Refund Method

Refunds will be issued using the same payment method used for the original booking whenever possible.

• Bank transfer payments will be refunded by bank transfer.
• Cash payments will be refunded in an agreed manner with our team.

Refund Processing Time

Approved refunds are normally processed within 5 to 10 business days, depending on the payment method.

Rescheduling Instead of a Refund

If you cannot attend your activity, we recommend contacting us at least 12 hours in advance. Whenever possible, we will help you reschedule your booking to another available date.

Contact Us

If you have any questions regarding refunds, please contact our team by WhatsApp, phone, or email before your scheduled activity.